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CUSTOMERS
How to Deal with Angry Customers Online: Expert Tips
When working with irate online customers, empathy and listening are key to defusing anger.
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HUMAN RESOURCES
How to Prevent Workplace Bullying
Nearly one in three workers report experiencing bullying at work. Learn more about what constitutes workplace bullying and how to handle it.
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MARKETING
How to Boost ROI With Influencer Marketing: Tips for Small Businesses
Effective influencer marketing tactics can boost a business's ROI. Here are some best practices to follow when utilizing this strategy.
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STRATEGY
'Digital Mindset': What It Is and How It Can Help Grow Your Business
Employees need to take a digital-first approach no matter what role they play.
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HUMAN RESOURCES
How to Boost Your Employees' Creativity
In a knowledge economy, workers’ creativity can drive your company’s success. Two experts offer their approaches for fostering creativity and innovation.