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Mastering the Customer Experience

In today's digital world, creating a unified customer experience across all touchpoints is more important than ever. Here's how to build customer service into every facet of your business.

Prioritizing Your Customers

A seamless and innovative customer service operation is essential for any modern business. Get expert advice on customer management strategies, systems, and technologies to help you deliver the best experience possible.

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How To Lead A Great Remote Meeting

Remote meetings can be tricky to manage. Here are some tips to keep everyone focused and productive.

Can You Give Employees Company Equity?

Equity compensation or benefits can help your small business attract and retain talent. Here's how it works.

How to Give Employees Part Ownership in Your Company

Want staff to have a personal investment in your business? Start by choosing a broad-based worker ownership or stock options model.

Small Business Update: The Economy, Inflation, Retail Crime, and More

Challenges like inflation, organized retail crime, and workforce shortages have impacted small businesses across the country.

Start. Run. Grow. Setting Your Prices for Business Success

Whether you are starting a business or launching a new product, here's how to properly set prices for sustainable growth.

How to Deal with Angry Customers Online: Expert Tips

When working with irate online customers, empathy and listening are key to defusing anger.

Execs from Big Brands on Wooing Inflation-Minded Holiday Shoppers

Retailers including Michael Kors and Kendra Scott are appealing to deal-seeking consumers with broad product assortments and special perks for the biggest buying season of the year.

Benefits of Joining a Local Chamber of Commerce

Learn how your local chamber can create business contacts, increase credibility, expand your network, provide resources, and support professional development.

How to Raise Funds Through Friends and Family

Starting to raise funds for a pre-seed company? Here is a guide to raising pre-seed funds through friends and family.

Growing Brands Share 6 Customer Acquisition Strategies That Work

Startup executives across categories share insights and advice on driving sustainable growth even in an uncertain business landscape.