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Mastering the Customer Experience

In today's digital world, creating a unified customer experience across all touchpoints is more important than ever. Here's how to build customer service into every facet of your business.

Prioritizing Your Customers

A seamless and innovative customer service operation is essential for any modern business. Get expert advice on customer management strategies, systems, and technologies to help you deliver the best experience possible.

Latest—

Pitching to Investors: How Much Enthusiasm Is Too Much?

Here’s how to strike the right tone when seeking funding from investors.

Interview With the Founder of Petit Beau Barber Lounge

Perry Petit-Beau, founder of Fort-Lauderdale-based barbershop Petit Beau Barber Lounge, discusses his path to entrepreneurship and lessons he's learned along the way.

10 Examples of Famous Businesses That Changed Their Names

Companies change their names for a variety of reasons. Here are 10 companies that successfully made the switch.

How Pacaso Reached $1 Billion ‘Unicorn Status’

Founder and CEO Austin Allison on how the tech platform leveraged real estate industry expertise and ‘operational excellence’ to fill an unmet consumer need in the housing market.

How a Business Accelerator Can Help Your Startup

Learn more about business accelerators and how they can help your business.

How to Market Your Charitable Involvement

It’s always good to give back, but the way you market your charitable involvement can resonate differently with customers. Here’s how to send the right message.

5 Back-to-School Shopping Trends Businesses Can Capitalize On This Year

Consumers are in the mood to shop and spend, and the season can be one of the best times of the year for drawing new customers to your store or business.

Execs From Hershey’s to Microsoft Reveal Their Mentors’ Best Advice

Leaders share how mentoring nurtured their leadership styles and strategic skills — proving invaluable to both their careers and company growth.

Should Your Business Donate To Charity?

Donating to charity is a great thing to do, but there are many different aspects you need to be prepared to navigate as you give back.

How to Attract Private Equity Investors

Learn how to make your business attractive to private equity firms with this how-to guide.